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Tips on Choosing the Right Business Telephone System Is your business still using an old phone system? If it is, then it may be time to upgrade to a more modern system. An upgrade will not only enhance communication, but also allow for saving on maintenance costs. Today’s phone systems come with lots of features for enhancing communication within the organization, while also making efficient customer service a breeze. But how do you know what phone system is right for your business? If you own a small business, you probably don’t need all the bells and whistles available with these systems. Here are a few handy tips on selecting the right business telephone system: Determine what features are needed The needs of a small company can vary markedly from those of a large organization with multiple locations. The the first step you’ll need t take is to evaluate the needs of your business. If upgrading, can you identify some of the pain points with the existing system? What new features are needed? Some of the features you may need include: voicemail-to-email, call forwarding, conference calling, extension dialing, etc. Remember that the more features needed, the bigger the costs incurred. It is thus important to have your staff involved in this process so you can establish what features are really necessary.
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Consider future growth
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Look beyond the current needs of the business–remember to factor in the kinds of growth expected in the next few years. In two years’ time, how many staff members do you expect to add? Are you planning on opening several locations across the country? If you expect significant growth, it’s vital that you go with a system that will scale easily to meet the demands of your growing business. Choose between on-premises and hosted/cloud telephone systems An on-premises system means purchasing the PBX hardware and managing the entire telephone system within the organization. This requires a large capital expenditure, but has the advantage that it gives businesses complete control of their hardware telephone service. This solution is obviously not suitable for small businesses that do not have a sizeable budget and the IT staff to handle maintenance. A hosted or cloud system, on the other hand, is one where all the hardware infrastructure plus maintenance tasks are taken care of by the phone company. As you only need to buy IP phones, only a small investment is needed to get up and running. Most businesses should also find the monthly subscription fee affordable. The disadvantage of this solution is that you’ll not have complete control over you’re the hardware. Whenever there’s an issue with the telephone service, you’ll have to rely on the provider to sort it out as quickly as possible.